1. Free Baggage allowances
Checked Baggage: 23kg per passengers for all economy classes on all domestic flights and 32kg per passenger for premium and business ticket class.
Economy Low Budget and Economy Promotion ticket class in international flights will not include Checked Baggage but only 7 Kg hand baggage. Passenger can buy Checked Baggage at airport or pre-pay to us by emailing to [email protected] at least 7 days prior to your departure date.
2. Excess Baggages
Excess Baggage Weight System Excess baggage shall be charged as follows:
- Domestic within Cambodia Flight/Sector Rate (including VAT) Between REP and PNH 2.2USD/Kg Between KOS and PNH/REP 2.2USD/Kg
*Zone 1: Cambodia, Vietnam, Laos, Myanmar, Thailand
**Zone 2: TC3 (except Zone 1) From/To Zone 1 Zone 2 Zone 1 5USD/Kg 10USD/Kg Zone 2 10USD/Kg 20USD/Kg
3. Items unacceptable as Baggage
You must not include in your Baggage:
-items, which are reasonably, considered by us to be unsuitable for carriage because they are dangerous, unsafe or because of their weight, size, shape or character.
-Firearms, ammunition and support instruments are prohibited from carriage as Baggage unless having acceptance from the authority. Explosives, explosive materials, flammable substances, items, which can be used as threatening weapons, and other dangerous substances may only be accepted as Checked Baggage, subject to Our Regulations. For safety reason, cartridges must be taken out from the guns. Cartridges must be suitably packed. Carriage of the firearms, ammunition and support instrument is subject to Our Regulations and those of ICAO, IATA, Airport Authorities.
- You are prohibited from including in your Checked Baggage, fragile or perishable items (fresh and perishable foodstuff…), artwork, cameras, money, jeweler, precious metals, silverware, computers, electronic devices, securities or other valuables, negotiable papers, contract, business documents, samples, passports and other identification documents, other valuable items.
- If, despite being prohibited, any items specified in Articles 9.3 are included in your Baggage, we shall not be responsible for any Damage to such items.
4. Right to refuse carriage
The carrier may refuse to carry as Baggage the items described in Article 3, and we may refuse further carriage of any such items upon discovery that it is included in your Baggage. Unless advance arrangements for its carriage have been made with us, we may carry on later flights Baggage, which is in excess of the applicable free allowance.
The carrier may refuse to accept Baggage as Checked Baggage unless it is properly and securely packed in suitcases and suitable containers to ensure safe carriage with ordinary care in handling.
Cambodia Airlines shall not check through Baggage for other Carriers where they do not have an interline agreement with. Therefore, when you intend to arrive at an airport on another Carrier’s flight in order to connect with one of Cambodia Airlines' flights or you intend to arrive at the airport on one of Cambodia Airlines' flights in order to connect with another Carrier’s flight you must check in advance whether the Cambodia Airlines have an interline agreement with them. If they do not, you are responsible for clearing your Baggage and having it checked-in and re-tagged for the next flight. In such circumstances, Cambodia Airlines are not liable for any Damage to you and to your Baggage.
5. Search & Scan
For reasons of safety and security we may request that you permit a search and scan of your person and a search, scan or x-ray of your Baggage. If you are not available, your Baggage may be searched in your absence for the purpose of determining whether you are in possession of or whether your Baggage contains any item described in Article 3. If you are unwilling to comply with such requests we may refuse to carry you and your Baggage. If a search or scan causes damage to you, or an x-ray or scan causes damage to your Baggage, we shall not be liable for such Damage unless due to our fault or negligence. We shall not be responsible for items kept by you or in your baggage, which are seized by security staffs subject to international rules or State Authority Regulations even such items are seized, destroyed or handed over to us.
6. Checked Baggage
Maximum weight of any single piece of Checked Baggage is 32 kg. Overweight items will be repacked or split into lighter units during check-in. Such items that cannot be repacked will not be accepted for carriage.
In either case, we shall not be liable to you for: (i) any Damage arising as a result of your failure to comply with the weight allowance and need to repack, split or (ii) decline to carry the overweight items. Acceptance of any bag weighing more than 32 kg is subject to prior approval and notification upon booking/reservation. Excess value declaration and charge You may declare a value for Checked Baggage in excess of the applicable liability limits. If you make such a declaration, you shall pay additional charges in accordance with Our Regulations. The declaration and payment shall be made in accordance with applicable laws, regulations of any state to be flown from, to or over.
7. Hand Baggage
Each passenger can carry onboard a free baggage allowance: two pieces for Business class passenger and one piece for Economy class passenger. Each piece has a maximum weight of 7kg and the sum of three dimensions shall not exceed 115 cm (56 cm x 36 cm x 23 cm) or (22 x 14 x 9 inches).
New hand baggage policy is appied for ticket issued on/after 10th January 2019. Passengers can add-on 3kg more (up to total 10kg) for more convennient if you travel without checked baggage. Excess fare is applied as checked baggage.
Please email to [email protected] for further information in regards to Pet, Animals on flights.
9. Time limit for all actions Any right you may have for compensation for any Damages shall be extinguished if an action is not brought within two years from the date of arrival at the destination, or the date on which the aircraft ought to have arrived, or the date on which the carriage stopped. The law of Cambodia shall determine the limitation period.